Cancellation, Postponement & Refund Policy
A deposit of 25% is required to secure all bookings. This deposit confirms the event date and the allocation of staff, equipment, and resources.
If a booking is cancelled more than 10 days prior to the scheduled event date, the Company will provide a full refund of any payments made, including the deposit and any balance paid.
If a booking is cancelled within 10 days of the scheduled event date, the deposit is non-refundable. However, if the client elects to reschedule the event, the deposit will be retained as a credit valid for up to 12 months from the original event date and may be applied to the rescheduled booking, subject to availability.
If the Company is unable to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, government restrictions, or other unforeseen circumstances, the Company reserves the right to reschedule the event or issue a credit. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential loss arising from such circumstances.
The Company reserves the right to apply this policy in accordance with Australian Consumer Law, and nothing in this policy is intended to exclude, restrict, or modify any rights or remedies the client may have under applicable law.
T&C Updates
We may update Terms & Conditions from time to time. Please check this page regularly for any changes. The updated policy will include a revised effective date.